A Day in the Life of an Account Manager

At Armitage Communications, we’re keen to share with you the different roles we have within the team. From Account Directors through to Marketing Specialists, we have a range of people performing a variety of tasks on a daily basis.

In this blog, we’ll share with you Rose’s typical day. Rose started in PR over five years ago as a Junior Account Executive and is now a Junior Account Manager. 

Morning:

When I arrive in the morning, the first thing I do is check my emails for any urgent items which need to be addressed immediately. I then look online for any news relevant to our accounts, especially around robotics and automation technology, logistics and telecommunications.

It’s difficult not to get sidetracked into reading too much of the news - but also really important to get an overview of what is happening in the industries to provide context for our campaigns and articles.

Next I check in with the members of our Robotics, Telecommunications and Logistics teams to make sure we are all aligned on the high priority items of the day. If there are any difficulties across any projects then I have to think carefully about what the next best action is to take. More often than not it takes a small change to resolve a challenge, which in the moment can feel enormous, but usually it’s a small part of the overall picture and once addressed, it’s on to the next project. If I’m really stuck on what to do, then I can ask an Account Director.

Often the next project will involve writing of some kind. It could be a blog, feature article, opinion piece, case study or script. Depending on the content specifications, it could take up to eight hours to research, plan and draft the piece, or as little as half an hour.

Afternoon:

In the afternoon, I could be pitching features to editors, setting up press release distributions or spending some time on a Skype call with a client to run through briefs for content, events or campaign strategy. 

As an Account Manager, it’s my responsibility to ensure that my clients are well represented in the press and that all content aligns with their key messaging. Usually I will scan the media packs for relevant features to pitch for. Common features I’d go for include ‘Digitalisation in food manufacturing’, or ‘How to address the skills shortage,’ through to “Warehouse automation’ and ‘Robotics’ across a range of magazines including Controls, Drives and Automation, Logistics Manager and Food & Drink Network UK. There are lots of nationals which occasionally feature relevant news which we can re-actively pitch against  - recently we got a client a piece of coverage in the Times!

Either myself or the Account Executive will draft a synopsis for the article and email it over to the editor. We usually wait a few days before calling to follow up (unless it's a reactive pitch of course, in which case we have to be super quick before the news is no longer relevant). If the editor is interested in the content, then we’ll find out the deadline, word count and any images they’ll need and make sure we note this to remind ourselves to deliver on time.

The brief for the article will be outlined to one of our writers unless we have time to write it ourselves. Then once drafted, the article is sent to the client for approval before submitting to the editor along with any images they need such as headshots or real-world examples of the product in action. 

During the day I can often have a Skype call diarised, and I make sure to prepare in good time. I read through any attachments or notes in the invite, and write out any questions beforehand that I anticipate I will need to ask to glean the relevant information from the client to execute the project effectively. These 30 minutes to an hour of preparation time are what can make the difference between quality Account Management and last minute, rushed Account Management which can lead to lots of revisions and a frustrated client. 

The fewer the revisions, the better the value.

Towards the end of the day I review the items I have completed and mark them as done on the work in progress (WIP) sheet. I also consider what projects will need to be completed the next morning. Having deadlines set against each project in the WIP helps to inform my priorities and leads to a much higher client satisfaction rate as this kind of attention to detail and organisation means the work is delivered in good time. 

If I had to sum up what the role of Account Manager requires in a few words, I’d say flexibility, problem-solving abilities, creativity and a passion for nurturing positive client relationships. It helps when you enjoy the accounts which you work on, and have an interest in the subject matter, which I definitely do.

Did I mention I love robots?

If this sounds like a role you’d enjoy and you’re interested in potentially joining us, send your C.V. to [email protected]


A day in the life of a Marketing Specialist

My name is Taylor, and I’m one of the Marketing Specialists at Armitage Communications, based in one of our locations in Saffron Walden, Essex.

The purpose of this blog is to share some of the details about how I got into the marketing industry, my typical working day, and help you decide if a similar role could be for you.  

I originally joined the company four years ago as an Apprentice when Napier acquired Peter Bush Communications, following my interest in Marketing at A-Level. In 2017 after completing my NVQ, I was offered to take on the role as a Marketing Specialist, and my roles and responsibilities have developed since that very moment and into the merge with Armitage Communications. You can read more about vocational benefits and why you should consider an apprenticeship in one of our latest blogs.

 

From day to day, I have regular calls with colleagues from both Armitage and Napier to discuss ongoing projects and our top priorities for the week. I also join calls with clients and Account Managers to go through our WIP (work in progress) document to highlight outstanding tasks, or new upcoming campaigns. Projects I work on for clients can vary; I could be working on tasks ranging from social media planning and creation, content and blog writing, through to event management.  

One of the key aspects of the role that surprised me when I joined the company was the amount of trust I had from my colleagues, especially coming from an apprenticeship. I have been given opportunities to work freely on development tasks such as SEO, and email marketing via HubSpot, which helped build my confidence. I was also offered, and I accepted various training and career development opportunities such as the CIM Certificate in Professional Marketing at the Cambridge Marketing College.

I would consider my position at Armitage rather fast-paced and flexible. As well as supporting administration and marketing duties, I am never stuck to one project or duty, which why the role is rather enjoyable and comes as great experience for me in the early stages of my marketing career.

If you’re considering a similar marketing role, or are interested in working for us, get in touch today!